Privacy & Return Policy

Privacy Policy – ThreadlyPK

At ThreadlyPK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect
We may collect personal information such as your name, phone number, email address, shipping address, and payment details when you place an order or contact us.

2. How We Use Your Information
We use your information to:

Process and deliver your orders
Improve our website and customer experience
Communicate with you regarding your orders or inquiries
Send updates, offers, or promotions (if applicable)

3. Data Protection
We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

4. Cookies
Our website may use cookies to enhance your browsing experience. Cookies help us understand user behavior and improve our services.

5. Third-Party Services
We may use trusted third-party services (such as payment gateways or delivery services) to process orders. These services only receive the necessary information to perform their functions.

6. Your Rights
You have the right to access, update, or request deletion of your personal data. You can contact us anytime for such requests.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

8. Contact Us
If you have any questions about this Privacy Policy, you can contact us:

Phone: +92 304 5897843
Email: threadlyofficialpk@gmail.com

By using our website, you agree to this Privacy Policy.

Return & Refund Policy:

Our refund and returns policy lasts 7days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at threadlyofficialpk@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at threadlyofficialpk@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.